Worst customer service experience in 15 years of owning Lenovos
After 2 and a half weeks since I sent my Thinkpad X230 to the Repair Depot, I still didn't get it back and the supervisor at the Depot was supposed to escalate the case to Lenovo HQ and she didn't do anything but throw claims at me that everything is just cosmetic issues and not functional ones which are not covered byu the warranty. She finally agreed to change the LED cover because of obvious squeaks, but refuses to change the keyboard casing claiming that the bulge on the left side was caused by a crack which does not exist. I had to call back the warranty service techs and create another case and I hope that this time they will take care of all my claims; I have never had such a bad experience with Lenovos and I have been buying and using them for the past 15 years, I even raved about their impeccable warranty service, but this time is absolutely the worst experience I ever had with any manufacturer out there, it seems like they are changing gears towards the bottom of them all.
Review about: Lenovo Repair.
Monetary Loss: $375.