Lenovo Reviews

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Worst shopping experience and worse customer service

Lenovo - Worst shopping experience and worse customer service
Lenovo - Worst shopping experience and worse customer service
Lenovo - Worst shopping experience and worse customer service
Lenovo - Worst shopping experience and worse customer service
Lenovo - Worst shopping experience and worse customer service
I ordered three Refurbished ThinkPad P73 on the official Lenovo Outlet store in early February and received the packages one week later. However, totally wrong items were sent by Lenovo; the received units were ThinkPad P1, while the packaging list still showed ThinkPad P73. I contacted Lenovo right after received the wrong items, and was told that a member of their order management team would connect me to send me the correct items. However, after waiting for a whole week, there was no any update. I had to contact Lenovo again, and was told that they cannot provide replacement and can only provide full refund. I wasted a lot of time to contact Lenovo representatives and no meaningful solution was provided, instead of keeping on reiterating the same words. I want the correct items, not the refund, this is why I placed the orders in the first place. I felt I was fooled. It was really really frustrating. Lenovo's customer service just cannot provide any meaningful support, except wasting time of their frustrated customers. For me, this is the second time in less than three months with regard to wrong item being sent by Lenovo. I placed an order in last November, but, after a whole month of waiting, received a unit with wrong condition (order was for New, received Refurbished) and wrong spec (order was for 4k touch OLED screen, but received 4k non-touch screen). Lenovo refused to replace with the correct one. After another month of endless and useless communication with Lenovo's representatives, I finally had to give up and accept it with a small amount of compensation rewards, because the model is still the same and the wrong spec is only the screen. Never expected to have the same, even worse experience in such a short time frame. Deals on their official store look more and more like scams. Shopping experience at Lenovo is way worse than other manufactures. For comparison, I had an order on Dell Outlet also in last Nov and the item was also refurbished. The item I received was imperfect and I asked for replacement; later on, though not very soon, Dell provided me a replacement and even better that the replacement unit has a better spec than my order, as a compensation. I do not ask for better spec or whatever compensation from Lenovo, I just want the correct items being shipped for my orders, which is the obligation and very basic commitment that Lenovo, being such a big company, should provide to their customers. I searched online, just figured out that I am not the single victim.
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1 comment
#1895044

They never send the correct item. Needed a simple battery replacement on a new laptop.

Two weeks later and I am still waiting for my "next day premium service".

They even sent out the wrong repair item a week late. Terrible company

ID
#1796364 Review #1796364 is a subjective opinion of poster.
Product
Lenovo Thinkpad P73 Laptop
Cons
  • False advertising
  • Service is the worse
  • False promises
Preferred solution
Deliver product or service ordered
New Reviewer

Horrible terrible service

Lenovo's help desk, hotline, escalation, etc. are the WORST i have ever encountered. Absolutely the worst. I have been on a merry-go-round with these people, wasting endless hours and days trying to help for a faulty laptop - an expensive one - i bought recently. No one keeps notes on cases opened so that different agents can see them - if any of these people takes notes - no way to keep a paper trailver buyne

User's recommendation: never buy a lenovo. if you have trouble with it you will never get any help.

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ID
#2625405 Review #2625405 is a subjective opinion of poster.
Cons
  • No service no help no support faulty machine
Loss
$1700
Preferred solution
Full refund

Your customer service agent (Rosemary) has lied to me concerning return of a Lenovo computer.

Rosemary promised me that my funds would be returned to my bank account as soon as the carrier picked up the defective computer. Computer was delivered to the carriers facility on 14 June and scanned in. Rosemary promised that my money would be deposited into my bank account immediately as I had provided her my bank account. I have called her number several times and left messages and no response. She should be terminated for lieing to a customer. I will be posting my unpleasant experience on several websites tomorrow if Lenovo does not immediately forward me funds to my account. Secondly I will be asking my credit card company to debit Lenovo for a refund.

User's recommendation: Do not purchase a Lenovo product as they will not honor their warranty.

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ID
#2624685 Review #2624685 is a subjective opinion of poster.
Location
Montgomery, Alabama

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New Reviewer

No service

MY PROBLEM I D IS : E033G1BBVH.. NO ONE IS HELPING US GETTING OUR LAPTOP REPAIRED. COULD SOME ONE PLEASE CONTACT US WITH INFORMATION WHERE WE CAN DELIVER OUR SEND OUR LAPTOP ?FREPAIR..REPAIRREPAIR.REPAIRS ? NOF NO F
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ID
#2622852 Review #2622852 is a subjective opinion of poster.
Location
Piscataway Township, New Jersey

Nasty tech awesome laptops

Scheduled a call back they called me back ask me about problem I told them I needed to send laptop back to store bought a better model.. I needed to Wipe put my personal info and it wasn't giving Me proper choices. She proceeds to tell me u need a tech I said no *** thats why I called and it was my turn and u called me back. She said u need a tech I said why did u call me then if u weren't ready for me. She proceeded to be nasty. With a heavy accent making it hard to understand. Why can't u hire Americans

User's recommendation: Don't bother calling u can Google answers.

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ID
#2618906 Review #2618906 is a subjective opinion of poster.
Loss
$123
Preferred solution
Price reduction
New Reviewer

Terrible customer service

Keep getting a recording that sent me back to original recording. Could not get help to assist why my computer would turn off after I signed into email.

User's recommendation: Do not buy Lenovo.

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ID
#2611803 Review #2611803 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Registration

My product is already registered by someone else 3 month back. I just made purchase today from Best buy.
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ID
#2607426 Review #2607426 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Useless in every way

Can't use or download anything unless it's from microsoft. can't even check my gmail without giving microsoft total control of my gmail account and it's farmed out to a third party. Bing search engine is going to take over your searches. if you did not like internet explorer the new name is edge. Can not download anything from google. I bought a computer for my use but microsoft and lenovo will only let me me

User's recommendation: DO NOT BUY LENOVO OR ANYTHING WITH MICROSOFT!!!!!!!

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ID
#2604285 Review #2604285 is a subjective opinion of poster.
Location
Columbus, Georgia

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New Reviewer

NEED REPAIR

I HAVE BEEN WAITING FOR WEEKS AFTER SPEAKING WITH AGENTS. SUPPOSEDLY SENT TO SECOND LEVEL, WHATEVER THAT MEANS. NOTHING IS HAPPENING.
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ID
#2602917 Review #2602917 is a subjective opinion of poster.
Cons
  • Lack of customer service and tech support and freezing laptops
Preferred solution
REPAIR

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New Reviewer

Complaint

I HAVE TRYING TO GET HELP WITH OUR YOGA LAPTOP FOR WEEKS NOW. I'VE SPOKEN WITH LENA , THEN RHENA . LAST CONTACT WAS TOLD OUR PROBLEMS WOULD GO TO A "SECOND LEVEL TECHNITION". WHATEVER THAT MEANS. NEVER HAPPENED.. WOULD SOMEONE PLEASE TELL US WHERE TO SEND OR WHERE TO TAKE OUR UNIT FOR REPAIRS. SAME PROBLEMS PERSIST. MAKES OUR LAPTOP IS VERY DIFFICULT TO USE. ADDITIONAL PROBLEMS HAVE ARISEN: NOW THE PAGE IS CONSTANTLY TO BIG FOR OUR SCREEN. DESPERATE ATTEMPTS TO RESCALE THE PICTURE TO SCREEN SIZE HAVE BEEN FUTILE. AS HAVE ATTEMPTS TO REZIZE THE POINTER. ITS HUGE.
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ID
#2602890 Review #2602890 is a subjective opinion of poster.

Disgusted

they troubleshoot, but laptop is still not working. cost me a lot in lost business. worst electronic device I ever had in 40 years

User's recommendation: dont buy!

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ID
#2601427 Review #2601427 is a subjective opinion of poster.

Email sign up offer

When I sign up for Lenovos email I said I get up to 100% off my next order and I never received a code or a coupon for that how do I get that

User's recommendation: Get the code before u buy.

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ID
#2590913 Review #2590913 is a subjective opinion of poster.
Location
West Lafayette, Ohio

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New Reviewer

Problem with Lenovo mouse

There is a problem with this product..the cover that is imprinted YOGA is loose and falls off easily.. Very disappointed in the quality of this product Is it possible to get just the cover? Thank you, Joe Pacaccio Order # 460091****
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ID
#2589472 Review #2589472 is a subjective opinion of poster.
Location
New Orleans, Louisiana

Disgusted

LENOVO LAPTOP bought, NEver worked Customer service doesn't speaks English ! Took days of my life to fix, but didnt fix it

User's recommendation: DO NOT BUY!!!!!!

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ID
#2586252 Review #2586252 is a subjective opinion of poster.
Location
Brooklyn, New York

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New Reviewer

Refund

Update by user Jun 03, 2021

I have not received a refund

Original review posted by user Jun 03, 2021
Purchased laptop and stopped working 2-3 months later and the Defective device declared by technician. I have been waiting for 3 months for someone to even start the process to send replacement and I would like a refund now.

User's recommendation: Lenovo customer service is very very poor, or maybe I should say they don’t have customer service.

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ID
#2586221 Review #2586221 is a subjective opinion of poster.
Cons
  • Do not want to be bothered by customers
  • Bad product
  • Quality of product
Loss
$1100
Preferred solution
Full refund
Please see my concern below and I have also sent this to Tumeka Davis at her company email address today. - Lenovo received my product on 5/3/2021 and originally I was told it will take a maximum of 10 days to get the product back. - Just on 9th day when I called to...
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2 comments
#2018775

Pain and suffering??? Due to a computer repair???

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ID
#2578228 Review #2578228 is a subjective opinion of poster.
Location
Niagara Falls, New York

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