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I purchased a Lenovo laptop three days ago, and have had to run two systems recoveries since. As far as I am concerned they have the poorest product and the worst telephone support I have ever seen.

.At the end of the first day, the PC got stuck rebooting. After about 45 minutes, I called support. The lady mumbled something finding a little hole to push a paperclip into. At the end she told me take it back to Best Buy and tell them the PC is missing a hole.

She ended the call, and after about 1/2 hour of trial error effort I found a way to initiate a systems recovery. At the end of my second day, I was watching a video, and suddenly what looked liked the Start screen appeared on the screen. I rebooted twice. then powered off the machine with no effect.

I called support again. This time the guy said I would have wait until Monday and call Microsoft.

When I said it was a Lenovo product, he said it was obviously an operating system problem. Great experience.

Product or Service Mentioned: Lenovo Technical Support.

Reason of review: I couldn't check both poor customer service and product quality..

Monetary Loss: $299.

Preferred solution: Let the company propose a solution.

I didn't like: Product, Product and customer support.

Company wrote 0 public responses to the review from Apr 09, 2017.
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rollo2016
#1314164

Doesn't Best Buy say you can return the computer within the first 30 days for any reason at all? Take the piece of junk back to BB and buy a better brand laptop. HP has been just fine in all the ones I've had of that brand.

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