I purchased a Lenovo laptop three days ago, and have had to run two systems recoveries since. As far as I am concerned they have the poorest product and the worst telephone support I have ever seen.
.At the end of the first day, the PC got stuck rebooting. After about 45 minutes, I called support. The lady mumbled something finding a little hole to push a paperclip into. At the end she told me take it back to Best Buy and tell them the PC is missing a hole.
She ended the call, and after about 1/2 hour of trial error effort I found a way to initiate a systems recovery. At the end of my second day, I was watching a video, and suddenly what looked liked the Start screen appeared on the screen. I rebooted twice. then powered off the machine with no effect.
I called support again. This time the guy said I would have wait until Monday and call Microsoft.
When I said it was a Lenovo product, he said it was obviously an operating system problem. Great experience.
Product or Service Mentioned: Lenovo Technical Support.
Reason of review: I couldn't check both poor customer service and product quality..
Monetary Loss: $299.
Preferred solution: Let the company propose a solution.
I didn't like: Product, Product and customer support.