0 comments
100% full Not resolved
2.8
Details
Customer service
Product or Service Quality
Style and Design
Warranty

I bought a Lenovo X230 in Nov 2014.After 4-5 months, the laptop failed to boot up.

The laptop was sent to Lenovo for repair. However, nothing was done to fix it the first time. Then it was sent back to Lenovo again to replace the defective hardware. The same issue happened a month after the second repair.

The same thing happened again in October, for a total of 3 times. Finally Lenovo agreed to replace with a different model after a negotiation that lasted almost 2 months since they do not have the X230 model. However, as of late December, the new laptop still has not been received. Basically, even though the laptop comes with a full year warranty, the laptop has been with Lenovo most of the time.

The Lenovo customer service representative has not been helpful at all.

My email is not replied in a timely manner, which adds more delay to the entire process.If I had a choice, I would never be Lenovo customers again.

Review about: Lenovo Laptop.

Reason of review: Damaged or defective.

Monetary Loss: $825.

Preferred solution: Deliver product or service ordered.

I liked: Free return shipping label.

I didn't like: Customer care poor competencies, Quality.

Had an Experience with Lenovo?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Et Connect - Hacked computer, ripoff repairs Et Connect "I got scammed on Friday! While using my laptop, got a message saying that there were viruses on the computer so access was being blocked for protection. I called the..." Read more Alienware - All down hill from here Alienware "Now im on the phone being told they cant replace it because they have to more (waste more of my time) steps to go through before replacement can be approved..." Read more Lenovo cheated on me, NOT GETTING REFUND OR REPLACEMENT,  Lenovo is the worst company with the worst support ever Lenovo "List of all issues found with this Laptop at various time Touchpad RAM Frequency Dedicated Graphic Memory Top Case Bottom Case WIFI Device DVD Hinge Auto Restart Lenovo did not..." Read more Apple - Iphone discoloration Apple "...I have owned several iPhones, a pair of Beats headphones, and a pair of AirPods and they all start to lose color after a few months..." Read more Kenworth Truck Company - Be aware of MHC - Chattanooga Kenworth Truck Company "I bring in a Kenworth T680 2016 yesterday 07/2617 around 2:00 pm to the MHC Kenworth - Chattanooga 7831 Lee Highway Chattanooga, TN 37421, with a clear defect instruction as..." Read more Lasko Products - Lasko model 4930 high velocity fan is a fire hazard Lasko Products "Model 4930 FAN IS A FIRE HAZARD!!! I purchased a high-velocity model 4930 3 months ago and because I have dogs I vacuum the intake regularly like 2-3 times a..." Read more Pacificreproductivecenter - Rifaat Salem MD - The Best doctor ever Pacificreproductivecenter "Rifaat Salem MD is awesome. She is the best doctor ever. Very knowledgable and helpful. I was struggling with infertility for over 5years and I went to 5 different doctors...." Read more Avianca - Lost Baggage Avianca "I was travelling with my brothers to Ecuador for my mom's funeral from Toronto and stop over in El Salvador. Thursday March 30, When I arrived in Ecuador, my luggage..." Read more