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Contact Lenovo Customer Service

How to Reach a Person at Lenovo

Verified Contact Information

Toll-Free Number:

  • 1-855-253-6686
Call Now
Send Message

Business Sales:

  • 1-866-426-0911
    Small Business

Headquarters:

  • +8 523 422 3302
    Hong Kong

Investors/ Franchising:

  • +8 522 590 0228

Sales/ Reservations:

  • 1-855-253-6686 ext 2

Technical Support:

  • 1-855-253-6686 ext 1

Fundraising/ Donations:

giving@lenovo.com

Investors/ Franchising:

ir@lenovo.com

Legal:

privacy@lenovo.com
Privacy Inquiries

Media:

na_affiliate@lenovo.com
Affiliates
info@lenovo.com
lencare@lenovo.com
media@lenovo.com

Lenovo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Lenovo Phone Number
1 (855) 253-6686
Average Hold Time
00:02:05
Average Calls duration
5 minutes
Most Popular Lenovo Email Address
info@lenovo.com
Lenovo Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Contact Lenovo?

The company provides a comprehensive set of Lenovo customer care numbers to take care of the variety of needs and concerns of the customers. For instance, if you have general inquiries or require help, call the Lenovo support number at 1-855-253-6686. You can dial the toll-free number any time of the day and also use it to request information about home sales by clicking option 2. Similarly, you can contact Lenovo for business sales inquiries by dialing 1-866-426-0911 and clicking option 3. You can also ask queries about the existing sales by calling another Lenovo support number, dialing 1-855-253-6686, and navigating to option 3. These multiple phone numbers can help you connect to Lenovo technical support 24/7 and general customer care queries. If you are still trying to reach any of the aforementioned Lenovo customer support, dial Lenovo Hong Kong headquarters at +8-523-422-3302.

Another easy method to contact Lenovo tech support is by using their customer care email addresses. The Lenovo support email address for any online support or assistance is Lencare@lenovo.com. You can use this Lenovo email to reach out to the customer care executives to clear any doubts you might have or if you are facing any technical trouble. If you want to enquire about privacy concerns, write to Lenovo support email at privacy@lenovo.com. These email addresses are direct channels to Lenovo 24-hour customer service, allowing for addressing various concerns, seeking help, or obtaining necessary information tailored to your customized requirements. However, it would help if you remembered that a response via Lenovo customer support email will take 3-4 business days.

Lenovo customer support is committed to providing round-the-clock help to ensure customers receive the required assistance anytime. While the toll-free number offers Lenovo 24-hour customer service, it's best to call customer care during business hours. Call the provided phone numbers during Lenovo customer service hours to talk to the customer care representative. You can call between 9:00 AM and 9:00 PM, Monday through Friday. On weekends, Lenovo customer service hours start at 11:00 AM and end at 8:00 PM. This window gives plenty of time for the customers to contact Lenovo customer support and get the necessary assistance.

PissedConsumer Club

Contact Information

Lenovo Website:

Lenovo Help Center:

Corporate Office Address:

Lenovo
1009 Think Place
Morrisville, North Carolina 27560
United States

Other Info (opening hours):

Hours (EST):

Monday - Friday: 9:00AM-9:00PM

Saturday - Sunday: 11:00AM-8:00PM


Other Location:

Morrisville

8001 Development Drive

Morrisville, NC 27560

United States

More contact details

How Customers Rate Lenovo Support?

4.9 / 5
Good

Based on 2.1K calls to Lenovo customer support through PissedConsumer.com and 7 survey responses.

Total Calls
2.1K
Avg Call Duration
05:23
Issues Resolved
10%

Why Customers Call Lenovo?

Top Reasons of Customers Calls

  • Product/ Service 36%
  • Customer Inquiries & Issues 29%
  • Request for Information 13%
  • Account 7%
  • Payments and Charges 3%
  • Shipping and Delivery 3%
  • Return/ Replace 3%
  • Staff 2%
  • Website/ Application 1%
  • Activation/ Cancellation <1%
  • Questions About an Order <1%
  • Refund <1%
  • Fraud & Security Issues <1%
  • Cards <1%
  • Claims & Legal Issues <1%

Product/ Service

36%
  • "computer has crashed and has been sent in for repairs twice and returned with the same issue"
  • "Repair"
  • "I want to purchase a new laptop"

Customer Inquiries & Issues

29%
  • "Software issue"
  • "Spilled Water on computer"
  • "Storm and laptop found on marketplace. What do I do?"

Request for Information

13%
  • "Business upgrade.. Concern of quality with failed equipment"
  • "help with printer driver error"
  • "Windows updates stuck in my new laptop"

Account

7%
  • "Can't log in"
  • "My IdeaPad won't boot up"
  • "Locked out"

Payments and Charges

3%
  • "dupe charge"
  • "Computer charging issues"
  • "Computer won't charge"

Shipping and Delivery

3%
  • "Order not shipped"
  • "Delivery box damaged"
  • "Delivery in ***"

Return/ Replace

3%
  • "Parts replacement"
  • "Added m.2 SSD, OS not found now. Yes, boot order is correct"
  • "Return the ***"

Staff

2%
  • "Lenovo yoga boot manager issue"
  • "my Lenovo laptop needs service"
  • "Service support"

Website/ Application

1%
  • "My files for lenovo and windows 11 are erupted. And I can't reinstall or factory rest i need help"
  • "PRINTER INSTALLATION"
  • "Reinstall everything on my Yoga laptop"

Activation/ Cancellation

<1%
  • "Cancel item"
  • "got a laptop with win 11 pro preinstalled, trying to reinstall win 11 with USB, when I go to start the reinstall process I get hit with a 'activate windows' screen when booting from USB."
  • "Cancellation"

Questions About an Order

<1%
  • "My order"

Refund

<1%
  • "Unreasonable delay in refund for Lenovo error"
  • "Delayed refund"
  • "Refund"

Fraud & Security Issues

<1%
  • "Stolen"

Cards

<1%
  • "sd card"

Claims & Legal Issues

<1%
  • "Claim"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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