Lenovo
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrific Customer Service
- Great prices
- Customer care poor competencies
- Zero customer service - pay bright is awful
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: NEVER order from Lenvov
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst shopping experience and worse customer service
- Service is the worse
- False promises
- False advertising
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever Buy a Lenovo Product
- Price
- Zero customer service - pay bright is awful
- Zero customer support at this point - get in a computer line
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kinston, North CarolinaVery excited
Preferred solution: Let the company propose a solution
Awful customer service
Preferred solution: Deliver product or service ordered
User's recommendation: stay away, stick with Dell
International warranty does not support the India region
The Worst Customer Service and Order Support!!
User's recommendation: Bite the bullet and order from another manufacturer
Horrible Service
- Manipulation
- Lousy customer service
- Company is horrible
Preferred solution: Full refund
User's recommendation: Stay away
I can't play lords mobile game in my lenova M10 tablet. When I play games the tablet automatically switch off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst care ......non premium care
I purchased Lenovo Flex 5 Laptop on 12th of January 2021 afternoon from an Exclusive showroom from Trivandrum, Kerala. When visited the store for purchase after selecting this mentioned product I had a concern regarding the play of hinges since this model is 360 degrees rotatable one.
I highlighted my concern for which the executive in shop assured its an award-winning model for the shut and close functionality. SO, purchased it with premium care support and extended warranty for 3 years. As a busy day I unboxed it at night and found a paint scar on the lid top which is a manufacturing defect. The very next day I called up the showroom and mentioned the issue and they asked to send the pictures of the defect and I sent it.
The next day I fetched the laptop to the showroom and show them physically and after accepting, they discussed and suggested to give a replacement. But after the consultation with the customer care, they only lip cover replacement is possible. I asked how to replace cover without opening the system as it is touch screen laptop and was unacceptable to me to open the brand-new laptop in 2 days of purchase and I raised the concern to Lenovo staff and show room person. They assured that only experienced service engineer will do it..
Before that I called up the customer service and raised my concern in dismantling my brand-new laptop. They said if you are not satisfied with the service then do not sign the paper given by the service technician. I waited 10 day for the premium care support to attend my case. When the service person came then also I raised the concern in opening up the system, but he said it is the way..
It was heartbreaking to see the laptop opening, with all seals and stickers teared apart dismantling every part which should only be done in a clean room environment. I recorded the same on my phone and told him wont sign any papers and he said ok and he left. I sent an email the very day (22nd Jan 2021) highlighting my issues and concerns and asked demanding a replacement of the product. Till now there is any single response for my emails from the so called "premium customer care" of Lenovo.
24 th I asked for response, but in vein. On 8th feb 2021, My brand new laptop showing issues with closing. The hinges seems loose as the lid is hitting hard at the base while removing hand at 40 degrees. Then again there was no reply from the Customer Care.
Again, on 19th Feb again I sent another email regarding their no response I Wonder how Can they keep mum after my repeated request for reply. I then rang the Customer Service and the person asked me to Send the request to his id which was Sb14@***.Com . For that also I didnt get any reply and last day I got a Call from Customer care saying that the Customer Service rejected your request on product replacement and They will Sent again the technician to resolve. I Strongly oppose that Saying this is a brand-new laptop not a Second hand one.
So I decided to raise a Complaint against these insensible people with zero care and Claiming premium care for additional Charges.
So after the call I again sent an email asking for the decision in writing for which also they didnt respond so far... Need to sue against them
- Zero care
- No response
Preferred solution: Full refund, Apology for not responding, compensation for the mental agony
User's recommendation: Dont buy Lenovo
Financing
- I have said to you problems
Preferred solution: Contact Klarna
User's recommendation: Avoid like the plague. You'd be better off buying a computer out of the trunk of someone's car.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoes not care about fraudulent purchases.
- Get to listen to a lot of hold music
- Lousy customer service
- Cheated
Preferred solution: Apology
User's recommendation: Horrible customer service. Will tell you what you want to hear.
Poor customer service sales
- Lack of customer support
Preferred solution: Get rid of Digital River Ireland
User's recommendation: Do not buy anything from so-called Lenovo
Complain
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad experience with Ideapad S145-15API TERRIBLE LAPTOP!
- Screen constantly changes font size
- Mouse unworkable
Preferred solution: Full refund
User's recommendation: Stay away from Lenovo. VERY POOR LAPTOP!
- Prev
- 1
- ...
- 16
- 17
- 18
- 19
- 20
- ...
- 37
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
They never send the correct item. Needed a simple battery replacement on a new laptop.
Two weeks later and I am still waiting for my "next day premium service".
They even sent out the wrong repair item a week late. Terrible company