Lenovo
Reviews and Complaints
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Verified ReviewerBroken hinge
Preferred solution: Full refund
Missing product ordered over a month ago
User's recommendation: Do not buy anything from this company
Need a manual for the laptop I purchased
I replaced my hp monitor now I'm having tower problems hp support say it's my cpu
- Good price
- Tech support not good
Preferred solution: Let the company propose a solution
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Verified ReviewerCustomer service and lack of regard customer placed in when machine is defective.
The matter has NOT been resolved.
The second person I spoke with told me to call and "tell them to send you a new machine. After 3 days my order was closed without resolution. I discovered the mouse was defective. I called tech support.
It was to be replaced and mailed. I never received the replacement mouse. A few days later I forgot my PIN. I called tech support, the only way to rset the PIN was to sweep the hard drive.
With the assistance of the technician the hard drive was swept. (Ticket #200-164-****.) March 11, there was a system fan failure (Case #3 20******** and work order 400096-****). The technician was to come the next day 3/12/2021. Technical did not call and did not come.
on Friday 3/12/2021 I received an email from Lenovo (CRM0050312) with this info: BIOS and a link. I called tech support because there were no instructions. I was told the link was to update the BIOS. I clicked on the link and the screen went to black and only the power light was flashing.
I called on 3/15/2021 and learned the system fan part had not been ordered. The technician attempted to trouble shoot twice without success. The tech advised that the motherboard was out. Service Order 400097**** work order 0315****.
Shortly thereafter I received email advising that the part was unavailable at the earliest until "mid-April." I called tech support to report I had already been unable to work since 3/11/21 and needed a replacement because I could not wait until mid-April, at the earliest, to begin working again because I am self-employed. This tech sold me he would get with sales for a replacement. I asked for his name and order number. Refused to provide either advising that I would get a call in 24 to 48 hours.
On 3/18/2021 not having received the call regarding the replacement machine, I called tech support. I was advised that due to the policy of a tech having to make two site visits there was nothing he could do. He did tell me that the fan, the motherboard, and a processor had been ordered. I explained that as of 3/18/2021 I had not worked in 5 business days basically he could not tell me even if or when I would be able to have the machine repaired.
While I have no knowledge of the inner workings of a computer, I do know that if the fan, motherboard, and processor need replacing in less than 60 days after the computer had been set up the computer is definitely defective and needs replacement. (The computer was paid for, in cash, before it left the factory.) What kind of company does not care how long the customer is out of work before an obviously defective machine. I am self employed and cannot afford to not work for a minimum of 25 business days. My request is not unreasonable.
The machine needs to be immediately replaced so that I may return to work.Regarding customer service: I was bounced from department to department; hung up on at least three times. Once I told one of the techs my plight, the female tech just hung up. Another time a tech hung up on me once I shared what was wrong with the machine. The next tech took my info said he would help me and never returned to the telephone.
.
I had to harangueAl with the tech who was to order the fan to get a case number and then a work order. It seems as though the company just takes your money and if there is a problem, especially one as mine, and says so sad, to bad.
I just need my computer replaced. As a customer, I should not be left hanging for when or if my computer will be repaired so that I may return to work.
I work for myself. My request is not unreasonable.
- I had a lenovo laptop for more than 9 years no problems
- Lousy customer service
- Worst customer service ever lying and rude techs
- False promises
Preferred solution: Either a full refund or immediate repllacement of machine within 3 days or full refund. Customer service revampting for accountability.
User's recommendation: I cannot recommend purchase of LENOVO. Customer service is the worst I have experienced in my 35 years of computer purchases and use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook three months to get refund
Preferred solution: Full refund
User's recommendation: worst customer service, not effective at all
Dark depressing photos
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Verified ReviewerOnline Ordering Inaccessible for Deaf
- Discriminates against deaf people
Preferred solution: Apology
User's recommendation: Stay away from Lenovo! Horrible customer service!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelay in fault rectification
Sir, Purchased Lenovo Legion 5i Laptop on 28-10-2020 with order No:171-736****-421**** with Serial No: PF1B2ME5 and Purchased Lenovo Desktop V530s on 13-11-2020 with order No: 405-964****-139**** with Serial No: PG01QCP7. Both Laptop and Desktop are faulty due to Quality issue.Request for Laptop fault booked on 05-01-2021 and Desktop on 20-01-2021.Due to lack of dedication in fault rectification and Product quality issue, both my Laptop &;;;;;Desktop are faulty.
Fault rectification is pending since 05-01-2021, hence requesting for replacement of both Laptop& Desktop with same configuration new Laptop& Desktop. Reason for pending is here by requested to expedite.Submitted request for fault rectification several number of times from email:skgousebasha1@***.com to customercare@***.com, pop@***.com,consumerts@***.com etc, several number times by my mobile : 949018**** to Lenovo premiere customer care and submitted written request to Lenovo India Private Limited Bangalore several number of times.
I have spared nearly 300 Hours of my time for fault rectification of both Laptop& Desktop, all the efforts are in vain. Serial No: PF1B2ME5 & PG01QCP7 are faulty as on 11-02-2021.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective laptop
Preferred solution: Full refund
User's recommendation: Be cautious
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Gatos, CaliforniaFrame of screen got damaged of my laptop.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Delhi, National Capital Territory Of DelhiDefective Laptop: Lenovo X390 Yoga laptop with serial number R90W9KCG
Dear Sir,
This is regarding my Lenovo X390 Yoga laptop with serial number R90W9KCG with warranty expiring on 13th January 2023.
Request you to kindly check the history of issues being faced by the captioned laptop.
Such expensive laptop was purchased with the ideology and thought process that it will be defect free and will not have problems to the user. But, seeing service history, you will recognize that the laptop seems to be a defective product and many parts (including motherboard-2 times, camera, screen, HSD, keyboard, etc.) got replaced numerous times.
This was never expected for such a expensive laptop from such reputed brands like Lenovo.
Still the laptop is not in usable condition.
It seems that we have done a big mistake purchasing this lap-top, this was never expected from such a big brand (specially with such a expensive lap-top).
It have led to huge loss of work and impacted a lot to the assignments being carried out by the user. The lap-top have emerged as a trash with huge mental harassment consuming precious time of many officials.
Request you to kindly check the details and suggest a feasible solution, may be refunding the full amount with escalation of money from the date of purchase as per WPI-India.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy yoga 14 screen not responding
Horrible terrible service
- No service no help no support faulty machine
Preferred solution: Full refund
User's recommendation: never buy a lenovo. if you have trouble with it you will never get any help
Speaker M0520 issue
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