Submit ›
or
1.7 Based on 50 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product 6
    • Price 4
    • Free return shipping label 2
  • Customers don't like
    • Customer service 15
    • Product 7
    • Warranty 6

I never expected Lenovo's customer service to be so overwhelmingly bad. I have purchased and used a couple of lenovo laptops over the years, last week 11/30 was my third purchase. I placed the order wrongly due to the doorbuster deal confusion, so I called the support within an hour to cancel it. So started the chaos, 11/30/2016- The customer service is non-existent on the phone 1-855-253-6686, because the automated system will put the caller on... Read more

Was this review helpful? 0 0

I cancelled an order after a long delay(one which could have been avoided if they were honest when I called to inquire about the ship date prior to ordering. I requested cancellation and they shipped it a week+ after that date. The package remains at the UPS store that it was delivered to unopened and they will not respond to my request for a ship tag and RMA # to return. Hint to Lenovo - Ignoring the request for cancellation and return does not... Read more

Was this review helpful? 0 0

My first experience with Lenovo customer support has actually been a nightmare! I have buyer’s remorse. I purchased a Lenovo P710 with Adobe and Microsoft Office Package which Lenovo overlooked when building the PC and forgot to ship to me which is nothing more than a simple over sight on their part. This should have been an easy fix by logging onto my PC and activating Adobe and Microsoft Office or overnighting me an activation card. I... Read more

Was this review helpful? 1 0

Two days after purchase (1,500.00USD) the screen cracked by flipping to tablet mode. One week after, I started to get the HDD error (Missing bootable device). Finally, it stopped working, and Lenovo won't take responsibility for their cheap (materials) computer. Never again, now I am stuck with a $1,500 computer that doesn't work and Lenovo wants $689 for the screen plus labor for fixing the computer. I will just throw it away and take the loss.... Read more

Was this review helpful? 1 0

I bought a Lenovo Idea Pad in December of 2015. The laptop was serviceable. I like the size, its got an 11in display and it ways about 2lb so its easy to carry around. It’s a pretty stripped down model, there is minimal memory, and few features, but for $150 it’s a good value. The laptop worked fine for me for a while. My biggest issue at the start was that it didn’t have two finger scrolling, but I got used to that. Six months after purchasing... Read more

Was this review helpful? 1 0

I bought a Lenovo y70 touch on 05/24/15. I didn't even have it 3 months before it started having problems. I had a hard time finding someone who was authorized to repair it. I finally did and I took in my laptop. They told me that they needed to order a part and I should have my laptop back in a week to 10 days. After months of them keeping my laptop, they called me and told me that they were just going to have to give me a new laptop. OK.... Read more

Was this review helpful? 0 0

Placed the order for recovery disk (image disk) on 10/16. Got order # in the email. Did not receive the disk, and called back after a week just to have recite every info, serial #, address, email, tel #. ABSOLUTELY HORRIBLE. Spent 1/2 hours for 1st order. Correct price should have been $39, but the person on the call wanted to charge $70. And having to repeat same info to three different persons on three different calls just wasn't my idea... Read more

Was this review helpful? 1 0

I called lenovo Premium services yesterday to determine what level of support I needed to fix my issue. I was assured that if I were to purchase the premium service for 200 dollars for the year, that my problem would be solved. After buying the package and spending countless hours on the phone, I was told to contact a local technician to help solve my problem. I then inquired about the satisfaction guaranteed refund, and was told that my... Read more

Was this review helpful? 0 0

I cannot even believe I paid so much for s laptop. I thought i was making a wise investment and instead my new lenivs yoga laptop has been a nightmare since i bought it! Read more

Was this review helpful? 0 0

I purchased a Lenovo Flex 3-14" touch screen laptop for $960.42USD in Nov. 2015. This laptop started having screen flashing and glitching issues in Apr. 2016 (5months after purchase). Laptop was sent for repair, and they sent it back with out doing anything, except replacing the power adapter. The laptop was shipped out again immediately, and the product in warehouse for repair for 2.5 months WITHOUT ANY WORK done to it. The case was escalated... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Lenovo.
Filing a new complaint about
×